When ordering your yarn from DBY please keep in mind that this product is dyed by hand each and every time. As with any hand-dyed yarn please order enough yarn to complete your project. Our goal is to always have your product shipped out as soon as possible! If there is ever a delay or problem with your order we will communicate with you and let you know exactly how your order is coming along!
Why does the skein I received look different from the picture on the listing?
First, please consider that small batch dyeing produces varied results, every time. Uniqueness is one of the most beautiful elements of hand-dyed yarn and generally appreciated. Please count on the fact that you will not receive the exact skein that was photographed, items you purchase from the store will have their own color variations and shifts. Even within the same dye-lot there are variations in the skeins. Please keep this in mind.
Will you cake my yarn?
Sorry, no. Due to time constraints, we are unable to cake items. If you don’t have the necessary tools to do it yourself please contact your LYS, they will generally do this for their customers.
I didn't order enough yarn, what can you do for me?
Please remember as with all small batch, hand-dyed yarns, colors can vary from pot to pot so PLEASE order enough to complete your project. We can try to match colors later but can give no guarantee that it will be exact. Also, please note that you may want to alternate skeins while knitting or crocheting your projects.
What are Flower Pots?
These are our "One-of-a-kind" yarns or some are reproducible, they might just not make our regular line up. These are pre-dyed yarns with limited quantities made of high end, luxurious yarns that we might be trying out or no longer carry. These are NOT seconds in any way.
Can I return my order?
Please see our Return policy page.
We ship all domestic packages via USPS First Class mail or USPS Priority Mail, approximately 3 – 5 business days after the receipt of your order, or 7 – 9 business days if it is a large sale, due to the larger volume of orders. The general shipping times for USPS Priority mail and First Class are as follows: both generally take 3-7 days, depending on your location.
Note: shipping wait times are an approximation, not a guarantee. Special orders my take longer but we will work towards shipping them as soon as possible.
Domestic packages are shipped via Priority Mail or First Class as they can be insured and tracked with this service. Desert Bloom Yarns is not responsible for any lost, or stolen items once the order has left our facility.
Free shipping for US packages over $200.00
We ship all international packages via USPS Priority Mail or First Class. We ship approximately 3 – 5 business days after the receipt of your order, or 7 – 9 business days if it is a large sale, due to the larger volume of orders.
International Priority Mail shipments can take 1 - 3 weeks to deliver.
Shipping wait times are an approximation from our experiences , as USPS does not guarantee a specific delivery date.
*USPS regulations mandate all international orders over 4 pounds in weight be shipped via USPS Priority Mail.
Desert Bloom Yarns is not responsible for any lost, or stolen items once the order has left our facility.
** Note that if we can ship your international packages at a reduced rate than what we initially charged you we will reimburse you the difference. We will always try to consolidate if possible.
Does my order come with tracking and/or insurance?
First Class Mail is not insured; however Priority mail comes with $50 of shipping insurance. Tracking within the U.S. is available and will be sent to your email once shipped. Any claims filed for lost packages must be made by purchaser (usps.com), I am not responsible for lost packages or delays. International mail is not insured nor is tracking available beyond U.S. borders. You can expect an international package to be delivered anywhere from 3-6 weeks once shipped (not ordered).
Claims must be filed by you, the recipient, through USPS. As per USPS guidelines, once the package is picked up by the postal service the ownership of that package is now yours. I have no control of claims filed as I’m no longer considered the owner.
When will my order ship?
Ready-to-ship items will ship within 2 business days. Please refer to the individual listings for dyed to order and/or pre-order items. I do my best to get these items out as soon as possible. All items are shipped via United States Postal Service. Please be sure that the address provided is correct before submitting your order. If there is an issue with shipping to your provided address and the shipment is returned to me, you are responsible for the re-shipping costs. If the error was mine, I will cover the cost.
My yarn is bleeding, is that normal?
It’s normal for your yarn to bleed slightly for the first couple of washes especially if the color is very dark. We suggest soaking your hand knits for 5-10 minutes in cold water with wool wash or a gentle soap and lay them flat to dry. Although superwash yarns can be machine laundered, we always recommend hand washing for longevity. Your yarn should not bleed onto your hands while knitting, if this occurs please contact me to resolve the issue.